Refund Policy

Latch Hook Crafts Return & Refund Policy

At Latch Hook Crafts, we pride ourselves on the quality and craftsmanship of our products. Your satisfaction is our top priority. If for any reason you're not fully satisfied with your purchase, we're here to help with a hassle-free return process.

Returns:

• Time Frame: You have a generous 90 days from receiving your item to request a return, for any reason.
• Condition: To be eligible for a return, please make sure to keep as much of the original contents of the kit as possible. You’ll also need the receipt or proof of purchase, which can be found in your email from Latch Hook Crafts.

Process:

1. Request: To initiate a return, contact us at hello@latchhookcrafts.com. Upon acceptance of your return request, we’ll provide you with detailed instructions on how to get your shipping label and where to send your package.
2. Shipping: Please note, items sent back to us without first requesting a return will not be accepted. For defective products, or if the item does not live up to your expectations, we will bear the cost of the return. The cost of returns for change of mind will be at your cost. 

Refunds:

• Inspection: Once we receive and inspect your return, we’ll inform you about the status of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Damages and Issues:

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Disclaimer:

While we strive to accommodate our customers, Latch Hook Crafts reserves the right to refuse refunds if we believe the policy is being abused. This includes purchases suspected of being made for espionage, fraud, or other activities that do not constitute a genuine purchase.

Questions?

If you have any questions about our return and refund policy, please contact us at hello@latchhookcrafts.com.